Customer (Service) Experience
Helion is one of the leading research agencies in the Customer Experience domain. We use Mystery Shopping as a proven method to manage and improve the experience you deliver to your customers.
Drive your sales effectiveness. We use Mystery Shopping as a highly effective method to track and develop your sales force. And we give you valuable insights on where it goes wrong in your sales funnel.
Our customized programs will deliver you insights on the pricing dynamics in your market. From retailer adherence to pricing policies over competitive price positioning to discount strategies. We deliver insights to retailers as well as to manufacturers.
It is of strategic importance for manufacturers to understand the ROI of its various Trade-Marketing investments. We use the methodology of Mystery Shopping and Retail Auditing to deliver you valuable insights on key in-store sales conversion metrics.
A significant part of the purchase decision for products is made in-store. Customers rely on the product expertise of sales staff. Conversion rate in multi-branded sales channels is therefore heavily influenced by the product recommendation done by the sales person. Our research gives you insights in these in-store sales dynamics.
Infrastructure & POS Compliance
Being in the right place, at the right time, at the right price. We execute compliance audits in various industries for various reasons. From infrastructure to VM, from planogramming to SKU counting.