Our Services

Helion Research is a specialized research agency, with a focus on Customer Experience Measurement, Sales Channel Effectiveness & Business Intelligence.

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What we do

Mystery Shopping

Monitor & improve. We use Mystery Shopping as a proven methodology to measure your performance and those of your competitors. Being it sales, trade-marketing or customer experience focused, Helion is one of the leading research agencies in this sector.

Retail Auditing

Implement. Measure. Act. We deliver leading companies crucial insights on the successful implementation of their trade-marketing investments, their campaign effectiveness and pricing strategies.

Customer Research

Preferences, motivations, buying behavior? Or have your investments impacted shopping experience? Our insights will help you to define, optimize and monitor your customer experience strategy.

Implementation

Proven implementation methodologies, lean project management structures and years of experience. We can have your projects up and running in a few weeks.

Development of your program

Research definition, questionnaire design, soundproof sampling models... Helion owns the scientific techniques to guarantee valid research outcome.

Project management & execution

Operational efficiency is at the heart of our company. Responsive, proactive, effective. And we are continuously improving our functional performance.

Delivering insights

It is the outcome that matters: our goal is to achieve impact, not to deliver data. A great team of analysts and functional experts will deliver you valuable insights.