Helion is a leading provider in the travel and hospitality industry: from car rental to travel retail, from individual hotel performance to a top class dining experience.

The global outlook in the travel and hospitality branch remains positive, thanks to rising disposable incomes in emerging economies and overall relaxation of visa requirements.

But challenges remain. By means of an increasing multi-channel environment, where customers have many options, and where customer loyalty is the most important factor. The evolution to a mobile era is having a major impact on the travel industry as well. Consumers have different channels, word of mouth becomes crucial and travelers demand real time answers.

Superior customer service and the delivery of a differentiated brand experience will be key parameters. Therefore the travel and hospitality industry will need to invest significantly in training and development.

Helion works with the world's leading airlines, global hotel chains, tour operators and car rental companies to optimize their Customer Experience and drive customer loyalty.

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