Our motto is: let’s keep things human, practical, understandable and actionable.

Our services focus on mapping, designing & measuring your Customer Experience Strategy.

The Helion CE Roadmap will help you better understand, create, structure and implement your Customer Experience strategies, as well clarify where Helion comes in to assist you.

How will Helion support you during these steps?

Step 1. Through Customer Experience Research we can help you gaining better insights in your targeted customer segments: their real motivators, their important expectations and the value they are seeking.

Step 4 & 5. Through Customer Experience Design we support you in mapping your ‘Customer Experience Cycle’, and –more importantly- we help you translating your brand promise into single operational Customer Experience standards.

Step 7. Through Customer Experience Measurement we deliver you a highly efficient tool to track the implementation: frontline operational performance, consistency in the Experience delivery, and above all, progress.

Step 8. The moment of truth. Does the strategy leads to the desired return on investments. Through Customer Experience Research we help you measuring if Customer Loyalty and advocacy really improved.

Want to find out more? Contact us.