Be it retail or wholesale. We bring functional knowledge from within the fashion retail and luxury goods practice on how to improve the Customer Experience, retail consistency and Sales Channel effectiveness.
Helion Research is the authority for Customer Experience research in the fashion branch. Leading brands rely on our solutions for the apparel, footwear, and accessories industry, delivering comprehensive insights on Sales Channel performance, shopping experience, price elasticity and Trade-Marketing activities.
We track for you the correct execution of seasonal campaigns, the shopping experience in owned retail, ROI on staff training programs … and many more customized solutions that drive better your business decisions.
We combine the research data with our industry expertise, and do not only deliver you valuable insights, but more important action plans on how to improve your business instantly.
Our research models will give you in-depth insights on which KPI’s are meaningful to loyalty and to purchase intent, and on which KPI’s action needs to be taken to guarantee future success.
Triggered on what we can do for you? Contact us!
Helion offers tailor-made solutions for various business needs. Read more about some of our solutions for the Fashion & Lifestyle Industry.
Drive your sales effectiveness. We use Mystery Shopping as a highly effective method to track and develop your sales force. And we give you valuable insights on where it goes wrong in your sales funnel.
Customer (Service) Experience
Helion is one of the leading research agencies in the Customer Experience domain. We use Mystery Shopping as a proven method to manage and improve the experience you deliver to your customers.